1. What is your return policy?
In the event you desire to return a product(s) (that's not a sale item), you have fifteen (15) days from date of delivery. In order to return a product for a refund and/or exchange, the product must be free from any wear, tear, washing, damage (including perfumes/odors, make up/deodorant stains), or alterations. All original tags must be attached. To initiate a return or exchange email us at firstname.lastname@example.org.
2. What is your exchange policy?
Because we sell out of inventory so fast, we don't offer exchanges. We treat it as a new order. To process an exchange simply purchase the new product(s) you want in a new order on mer.clothing and return the unwanted product(s) to our store address (must be within 15 days of purchase). Refunds will be processed upon receipt of the returned merchandise and should credit back to your account within 7-14 business days.
3. How long does it take to ship?
Orders will be shipped from us within 1-2 business days after an order is placed. Delivery time is roughly 3-5 business days for US orders.
4. Why isn't my tracking working?
Please allow 24-48 hours for tracking to be updated by USPS. Once scanned in by USPS, the tracking will update.
5. Where are you located?
We are in Oro Valley, AZ.
6. Can I pickup if I'm local?
Yes. Please email us IMMEDIATELY at email@example.com after you order letting us know that you want to pickup.
7. Can I cancel my order?
We ship out pretty fast, so email us immediately at firstname.lastname@example.org to let us know. We can't guarantee that we will be able to cancel your order if it's already been processed to the shipping team.
8. I placed an order and didn't get an email, what do I do?
This happens all the time. Don't worry, you probably just misspelled your email. Just email us at email@example.com and we will update your email to the correct email.
9. How long does it take for me to receive a refund?
Once we receive the item, please allow 3-5 business days for it to be processed. Once it has been processed the money can take up to 5-7 business days to be returned.
10. I received a damaged item, what should I do?
Please email us at firstname.lastname@example.org with pictures of the damaged product. You must email us within the return period about damaged items (15 days).